CAN I CHANGE OR CANCEL MY ORDER?
Please give us a call or email us as soon as possible. We will do our best to help you with any changes or cancellations.
WHAT DO I DO IF I’M HAVING TECHNICAL PROBLEMS ON THE HATCH WEBSITE?
Email us at email@example.com or call 1(877) 634-4343 between 7:30 AM and 4:00 PM PST M-F.
WHY CAN’T I PURCHASE REELS AND SPOOLS ON THE WEBSITE?
Hatch reels are sold exclusively through Authorized Hatch Dealers. Please help support your local dealer by purchasing reels and spools through them.
I HAVE A QUESTION THAT ISN’T ON THIS PAGE. WHERE CAN I GET MORE INFORMATION?
We would be more than happy to help you. Please contact us at firstname.lastname@example.org or 1-877-634-4343.
ARE GEN 2 SPOOLS INTERCHANGEABLE WITH GEN 1 FINATIC FRAMES?
Yes, all Gen 2 spools have the same dimensions as Gen 1 spools and are interchangeable in all sizes.
HOW DO I TAKE APART MY HATCH REEL?
Locate the spool nut on the reel (cap at the center of the spool with the reel size engraved in bold text). Turn counter clockwise to back out the spool nut. The nut is press fit with a retainer clip to keep it from falling off the spool even when backed out completely. Pull the spool off the frame to take apart your Hatch reel.
HOW DO I SWITCH FROM LEFT TO RIGHT HAND RETRIEVE?
Please refer to our online video tutorial for step by step instructions.
HOW CAN I TELL WHICH WAY IT IS SET TO, LHR VS RHR?
Turn the drag knob clockwise to engage the drag system. Grip the spool handle and turn the spool against the drag. If in LHR, the drag will be engaged when the spool is turned in clockwise rotation. If in RHR, the drag will be engaged when the spool is turned in counter-clockwise rotation.
I RECEIVED AN ALLEN KEY IN THE BOX. WHAT DO I USE IT FOR?
Hatch uses a standard sized allen key to remove the set screw on the frame and release the drag canister. Remove the drag canister to switch the retrieve or perform deep cleaning (see instructions below).
HOW CAN I CLEAN MY REEL? (BEST PRACTICES FOR KEEPING IT IN GOOD CONDITION)
Hatch recommends removing the spool from the frame and rinsing your reel with freshwater after each use in saltwater. To thoroughly remove salt residue from the line and backing, we recommend soaking your SPOOL ONLY. Do not soak the frame of your Hatch reel. Freshwater use requires less rinsing unless you’re fond of wading through boggy frogwater with your rod/reel as a wading staff. No lubrication is required in the Hatch drag system. You may use a light synthetic oil on the handle if it becomes sticky.
HOW OFTEN SHOULD I SEND IN MY REEL FOR MAINTENANCE?
Maintenance is minimal for Hatch reels, most all procedures can be accomplished by the angler following the instructions above. Should the reel become dysfunctional in any way, please send in with our Repair Form included and we will fix up your reel within a week of receiving it.
DO I NEED TO REMOVE MY DRAG?
Generally, removing the drag system is not a necessary maintenance step. If your fishing scenario includes frequent wading and the reel is often submerged, we do recommend using your included allen key to back out the set screw and pull the drag canister from the reel. Allow the canister to sit outside the frame overnight and re-install in the frame the next day.
MY REEL DOESN’T SEEM TO BE WORKING PROPERLY, WHAT DO I DO?
Please contact our Repair Department at email@example.com or 1-877-634-4343 for further instruction.
BACKING CAPACITY—DO I NEED THAT MUCH?
Hatch backing recommendations are based on a floating line installation and are given in yardage lengths. Our capacities are generous for most fishing situations because, let’s face it, do you really want to run out of backing? For unique line installations, spey lines, extra thick floating lines etc., please give us a call for our recommendation.
I DON’T UNDERSTAND WHAT MID AND LARGE ARBOR IS?
Hatch offers a mid and large arbor spool in 3 Plus through 12 Plus. Our goal is to make each reel size as versatile as possible with multiple line types. Both spools are the same widths, allowing them to interchange on the same frame. The depths of the spools are different. Our mid arbor spools are approximately ¼” deeper than the large arbor to allow for more room when installing thicker fly lines.
WHAT IS COVERED BY THE HATCH WARRANTY?
All Hatch reels are carefully inspected to assure product consistency and quality, and are guaranteed against manufacturer’s defects in materials and craftsmanship for the life of the product by its original owner. Any defective Hatch product will be repaired or replaced (at our option) at no charge for parts and labor. This warranty does not cover damage caused by accident, misuse, or modification. Register your Hatch product today!
CAN I CUSTOMIZE MY REEL?
New for 2017, any Hatch reel can be customized with 28 different paint colors in the engraved areas of the reel. Please inquire with your local Hatch dealer regarding the Custom Color Program. Hatch does not offer name monogramming on our reels at this time.
I HAVE AN OLDER HATCH REEL, WILL THE FINATIC SPOOL FIT ON MY FRAME?
We made all Finatic Gen 2 spools and frames interchangeable with every Hatch model made after 2007, including the Finatic, Monsoon & Pulse. Our very first reels in 2005-06 were made with a different dimension. If you have an early model Monsoon, Cyclone, Typhoon, or Squall Hatch reel that says 56 or 78 on the spool nut, it will not fit with the Finatic Spools.
Orders & Shipping
WHAT FORMS OF PAYMENT DOES HATCH ACCEPT?
Hatch Outdoors accepts all major credit cards including Visa, MasterCard, Discover, Maestro & American Express.
WHEN WILL MY ORDER SHIP?
Orders are typically processed and shipped within 2 business days, and sometimes same-day. Orders placed after 2:00pm on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us an email to firstname.lastname@example.org or give us a call at 1 (877) 634-4343. Shipping times vary based on destination and shipping method, but we strive to get your order to you within 3-5 business days. International (non-US) orders will take additional time. All orders over $500 will require a signature for delivery.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes, we accept international orders. International (non-US) customers are responsible for payment of any associated customs, duties, and taxes. All prices are listed in USD. We recommend checking the current exchange rate to find the best estimate of the total charge. For assistance please contact us at email@example.com.
Return & Exchange
WHAT IS YOUR RETURN & EXCHANGE POLICY?
We handle returns on a case-by-case basis with the ultimate objective of satisfying our customer. We stand behind our goods and services and want our customers to be satisfied with everything we make.
Returns and exchanges can only be made if the item was purchased from www.hatchoutdoors.com. No merchandise from Hatch dealers will be accepted for returns or exchanges. All items must be unworn, unwashed and in new condition to be eligible for a refund, merchandise credit or an exchange. A receipt or order confirmation must accompany all returns or exchanges. Your return will be processed as soon as possible. When requesting an exchange, we cannot guarantee that the exchange item you wish to receive will be available at the time your request is processed. We highly recommend you simply return the item you wish to exchange, and place a new order for the replacement item on our website.
Shipping and handling fees, including those to ship items back are non-refundable. On a case by case basis, we will issue a credit for reasonable and customary freight charges if the returned item is defective or incorrect. Gift Cards cannot be returned. If you have an international return or exchange please contact our team at firstname.lastname@example.org.