Orders may take up to 2-3 days for processing. If urgent, please email orders@hatchoutdoors.com for status updates.
Customers have 30 days after original purchase date to request a return for a refund. Contact us.
If the return request is approved, the customer will be provided with an RMA number that they will need to include in their return package.
The items must be unused, undamaged, and with original contents. If anything is missing or damaged Hatch Outdoors will deny the return and contact the customer to get a return collect account or credit card to charge shipping.
Hatch Outdoors will not offer an Exchange option going forward. If the customer wishes to exchange their item, they must go through the RMA process and place a new order for the correct product. Once the return product is received we will credit or refund the customer for the original order.
Hatch Outdoors will no longer accept packages that do not have an RMA# written on shipping box or label. Packages without an RMA# will be returned to sender.
Please note, we are not responsible for lost or stolen packages. It is your responsibility to provide a safe and secure address for delivery of your order.
