All Hatch reels are carefully inspected to assure product consistency and quality, and are guaranteed against manufacturer’s defects in materials and craftsmanship for the life of the product by its original owner. Any defective Hatch product will be repaired or replaced (at our option) at no charge for parts and labor. This warranty does not cover damage caused by accident, misuse, or modification. In such instances, Hatch will contact you with a quote for the repair prior to initiating the repair. Most repairs can be completed within 2 weeks of receipt. All items sent in for repair or service requires a return ground shipping fee. Expedited return shipping is available at request.